We want you to be happy with your purchase. If you need to return an item, we’re here to help — but there are a few important things to know:
You may request a return within 30 days of purchase. To qualify:
Items must be unused, in original condition, and in original packaging.
You must first contact us at info@ecodesign-us.com to receive a Return Authorization Number (RAN). Returns sent without a RAN will not be accepted.
All returns are subject to the following deductions:
A20% restocking fee (e.g., if your item cost $100, you will receive $80 back before shipping deductions).
Original shipping costs will also be deducted from your refund, including on orders that qualified for free shipping at the time of purchase (we will deduct our actual cost of shipping).
Once your return is received and inspected, we’ll notify you by email. If approved:
Your refund will be issued to your original payment method within 5–10 business days.
If denied, we’ll explain the reason and your options.
If you haven’t received a refund after 10 business days:
Check your bank account or credit card statement.
Contact your credit card company or bank — processing times can vary.
If still unresolved, email us at info@ecodesign-us.com.
Only regular-priced items are eligible for return and refund. Sale items are final sale and cannot be refunded.
If your item arrives damaged or defective, please email us within 7 days at info@ecodesign-us.com. We’ll provide instructions for exchange or refund.
If your item was marked as a gift and shipped directly to you, you may receive store credit. If not, the refund will be issued to the original purchaser.
You are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing insurance. We are not responsible for items lost or damaged in return transit.
